Fatih Özel Oral and Dental Health Polyclinic Öz. Sağ. Hizm. Ltd. Şti. (hereinafter referred to as “Fatih Özel Ltd. Şti.”) and our clinic team attach great importance to the security of your personal data. We store all personal data shared with us by our patients with utmost care for patient confidentiality and take all necessary technical and administrative measures to ensure an appropriate level of security for your personal data.
This Privacy Notice is prepared as required under Article 10 of the Turkish Personal Data Protection Law No. 6698 (“KVKK”). It aims to inform our patients about how we collect, transfer, use, protect, and process personal data during the services provided by our clinic, as well as your legal rights in this regard.
1. Personal Data Collected by Our Clinic
In order to provide effective, safe, continuous, and legally compliant healthcare services, we request various personal information from our patients. Such information is collected in accordance with the principles and conditions of personal data processing set forth in Articles 5 and 6 of KVKK. Depending on the patient’s age, health condition, the nature of the illness and treatment, and other requirements, all or part of the following data may be requested:
- Name and surname
- Turkish ID information, Turkish ID number, passport number
- Place and date of birth
- Gender
- Address
- Phone number
- Email address
- Patient protocol number assigned to you
- Financial information such as payment and invoice details
- Private health insurance and Social Security Institution (SGK) details
- Laboratory results, X-rays and other medical imaging outputs
- Test and examination results
- Clinical examination data
- Check-up information
- Prescription information and other health data
- Security camera recordings in areas such as entrances/exits and common areas
- Other data shared with us via mail, phone, fax, email, or other channels
- Personal visuals related to your treatment (photo, video, etc.)
2. Purposes of Processing Personal Data
Personal data collected within the scope of healthcare services are processed only for legitimate purposes and will never be used for any other commercial purpose outside the purposes stated below and other legally required purposes.
Your personal data may be processed for the following purposes:
a) Fulfilling legal obligations under relevant healthcare legislation (including Law No. 3359, Decree Law No. 663, and other regulations)
b) Protecting public health; preventive medicine; medical diagnosis, treatment and care; planning and management of healthcare services and financing
c) Informing you about your appointment, if you schedule one
d) Planning and managing internal operations and ensuring security
e) Conducting analyses to improve our services
f) Issuing invoices
g) Verifying your identity
h) Verifying your relationship with contracted institutions
i) Responding to requests from the Ministry of Health and other administrative bodies, as well as judicial authorities
j) Responding to your questions or complaints
k) Analyzing your use of healthcare services to improve our services
l) Ensuring compliance with internal policies and principles
m) Measuring and improving patient satisfaction
n) Contacting you for information purposes regarding our services
o) Providing medicines or medical materials
p) Ensuring effectiveness and continuity of treatment
r) Ensuring the security of our clinic
s) Fulfilling obligations arising from private law contracts entered into by Fatih Özel Ltd. Şti.
t) Sharing for promotional and informational purposes via social media or other platforms
3. Parties to Whom Personal Data May Be Transferred
In accordance with KVKK and applicable healthcare legislation, personal data processed by us may be shared with relevant official administrative authorities and judicial bodies. In addition, provided that it does not violate applicable laws, personal data may be transferred to private insurance companies, auditors, consultants, business partners, contracted service providers, domestic organizations, and other third parties as necessary for carrying out our activities.
4. Method and Legal Basis of Collection
The personal data specified above are collected and processed in written or electronic form in order for our clinic to fulfill its legal and contractual obligations and for the purposes stated above. Data may be collected through face-to-face meetings, phone/teleconference/video conference, written notifications delivered by hand/post, emails, or notifications via social media.
Your personal data are collected and processed within the legal bases set forth in Articles 5 and 6 of Law No. 6698.
(Articles 5 and 6 text can be kept in Turkish on the English page if you prefer, or I can translate it fully—your call.)
5. Storage Period and Destruction
Personal data stored and processed under the conditions stated above will be stored for 10 years + 6 months, considering the general statute of limitations of 10 years under Article 146 of the Turkish Code of Obligations No. 6098 and possible delays in notification procedures. At the end of this period, physical records will be destroyed by methods such as shredding/cutting/burning, and electronic records will be deleted.
6. Your Legal Rights Regarding Your Personal Data
Your rights regarding your personal data are set forth in Article 11 of KVKK. You may exercise these rights by submitting your written request along with documents verifying your identity to:
a) Our clinic address:
Doğuyaka Mahallesi, Termessos Bulvarı, Gardenya Park 2 No:30 B/B Muratpaşa / ANTALYA
(in person, via notary, by mail, or other methods permitted under KVKK)
b) Or by emailing from your registered email address to:
fatihozeldentalklinik@gmail.com
Our clinic will finalize your request free of charge as soon as possible and within 30 days at the latest. However, if the process requires an additional cost, the fee determined by the Personal Data Protection Board may be charged to you.
Respectfully submitted for your information.